Sandvik Mining and Construction Ghana Ltd Recruits for Customer Service Manager

Sandvik Mining and Construction Ghana Ltd, is a company that markets a broad range of products and services utilized in the mining industry and is in the ownership of Sandvik AB, a company listed on the Stockholm stock exchange JOB SUMMARY Company     Sandvik Mining & C... Industry     Mining Category     Customer Serv... Location     Accra Job Status     Full-time Salary     GH¢ Education     University de... Experience     5 years Job Expires     28 May, 2012 Contact     ... Job Description We are seeking to appoint a Customer Service Manager. You will be responsible for the effective delivery of services to Sandvik customers across all segments in West Africa. This includes asset availability agreements, service center management (incl. field service); a supportive role to business development in the Region, supporting the Business Development/Sales & Marketing function as well as Product Line Management functions. Key performance areas: Develop and implement a customer service strategic plan for segments to ensure there is a common focus on deliverables within West Africa Work with the Business Development team to grow the tools, parts and services businesses across all segments Develop direct customer relationships with key clients, including working with the service team to solve customers' technical problems Management of all customer service resources in West Africa to ensure an optimum balance between a high level of customer service satisfaction and attainment of financial objectives Hiring, mentoring, motivating, training, evaluating and leading team members across West Africa to accomplish the goals and objectives of the business This role will require significant travel around the West African Region, away from your base for up to 50% of time. This is a residential role based in Accra, Ghana. Required Skills or Experience Your profile: Degree qualified engineer or trade background with equivalent technical experience Post Graduate Qualifications in Business desirable Minimum of five years experience in a similar senior role preferred Exposure to international markets, particularly in remote challenging environments is desirable French language skills would be highly regarded How To Apply Suitable applicants can send their CV's and application marked "Customer Service Manager" by email to the Human Resources/Admin Manager at: info.smcg@sandvik.com Search for Other Jobs Here