UNDP Ghana Vacancy : ICT Support Assistant

UNDP Ghana is recruiting for the position of a ICT Assistant. Under the guidance and direct supervision of the ICT Associate, the ICT Support Assistant provides ICT and administrative support services to the ICT unit, provides daily technical support to users of information management tools and technology infrastructure in UNFPA. The ICT Support Assistant promotes a client-oriented approach. The ICT Support Assistant works in close collaboration with the Front Office, Management Support and Business Development, Programme Operations teams in a large CO and UNFPA HQ staff resolving complex ICT-related issues. Main Tasks: Supports implementation of ICT management systems and strategies and ensures effective functioning of the CO hardware and software packages Supports networks administration and provides administrative support Ensures facilitation of knowledge building and knowledge sharing the CO Reports to internal and external clients in a timely and appropriate fashion Required Skills or Experience Functional Competencies: Analyzes general information and selects materials in support of partnership building initiatives and researches best practices and poses new, more effective ways of doing things Understands the main processes and methods of work regarding to the position and demonstrates ability to identify problems and proposes solutions Core Competencies: Demonstrating/safeguarding ethics and integrity, demonstrate corporate knowledge and sound judgment, self-development, initiative-taking Acting as a team player and facilitating team work, facilitating and encouraging open communication in the team, communicating effectively and creating synergies through self-control Managing conflict, learning and sharing knowledge and encourage the learning of others and informed and transparent decision making Recruitment Qualifications: Education: Secondary education with relevant certifications in hardware and software management and application, Microsoft Certified Professional (MCP) and Certified Cisco Network Associate (CCNA) required. If certification is not available at the time of recruitment, it should be obtained within 6 months. University Degree in Computer Science would be desirable, but it is not a requirement Experience: 2 years of relevant working experience, including network administration, support to management  of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications Languages: Fluency in the UN and national language of the duty station How To Apply Qualified candidates are requested to send their application marked "ICT SUPPORT ASSISTANT" with supporting resume including telephone numbers and email addresses to the address below: The Human Resource Unit U.N.D.P. Office (Next to the Ghana National Fires Service Hqtrs) Female candidates are particularly encouraged to apply. Detailed Job Descriptions are available on request at the UNDP Security Gate. Search for Other Jobs Here