RSMSL Recruits Call Centre Operator

The Road Safety Management Services Ltd. (RSMSL), has jobs in Ghana to employ Call Centre Operator. A Ghanaian-owned private firm established to manage the spate of road accidents in Ghana. We are a leading provider of road safety management services and a Ghanaian-owned private firm established to manage the spate of road accidents in Ghana. JOB SUMMARY Company: Road Safety Mgt Services Industry: Transportation Category: Customer Service Location: Accra Job Status: Full-time Salary: GH¢  Education: First Degree Experience: 1 years Job Expires: 11 Apr, 2013 Job Description Answer calls professionally  Respond to customer inquiries  Research required information using available resources  Handle and resolve customer complaints  Provide customers with product and service information  Enter customer information  Process request and applications  Identify and escalate priority issues  Route calls to appropriate quarters  Follow up customer calls where necessary  Complete call logs  Produce call reports  Required Skills or Experience Proficient in relevant computer applications  Knowledge of customer service principles and practices  Knowledge of call centre telephony and technology  Six months or more experience in a call centre environment  Customer service experience  Good data entry/keyboard skills  Knowledge of administration and clerical processes  Must possess a 1st degree certificate from a recognized university  Proficient in English language.  Ability to speak at least two (2) major local languages will be an advantage  Knowledge in French is an added advantage  Must be between the ages of 18 - 30.  How To Apply Interested applicants should submit applications and CVs to the office of RSMSL at Adabraka in the same building as the Adabraka Clinic in Accra. Candidates may also submit their applications to the Regional Coordinator of RSMSL at the regional office of Zoomlion Ghana Limited in their respective region of application.  Search for Other Jobs Here